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Veröffentlicht: 4132 Tagen her

Nochmals “Autoacknowledge”

Zum Theme “Autoacknowledge” kann ich aus aktuellem Anlass mit einem weiteren, weitaus positiveren Beispiel aufwarten. Als ich heute ein Abo beim Axel Springer-Verlag kündigte erhielt ich folgende Antwort:

Betreff: Danke für Ihre e-mail

Von: abo@axelspringer.de
An: …

Sehr geehrter Kunde,

wir haben Ihre Mail erhalten.
Diese wird schnellstmöglich bearbeitet.

Mit freundlichen Grüßen

asv-vertriebs gmbh
Abo-Betreuung

Tel.: 040-46860-5234

Ich war angenehm überrascht. Zwar wurde auch diese Mail automatisch erzeugt und auch hier war das System trotz aller Automatik nicht in der Lage meinen Namen in die Mail einzusetzen, aber die Mail war kurz, knapp und ohne jede weitere, unaufgeforderte, unnütze Information. Und: Sie wies sogar eine Telefon-Nummer aus! Das habe ich noch nie erlebt.

Ein gutes Beispiel – wie ich finde - wenn es um die Nutzung automatischer Prozesse geht. Bei mir als Kunden bleibt das Gefühl einfach vernünftig behandelt worden zu sein.

Ich glaube, ich werde diesen Blog in Kopie an den Otto Versand senden…

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